${site.data.firmName}${SEMFirmNameAlt}

When A Child Support Deadbeat Actually Isn’t One

Parents split up. One side doesn’t make good on support payments. Ex and children end up with the short end of the stick. It’s definitely a scenario played out more than once across this country. But for one father in London, Ontario, the culprit is a technology glitch. Now, the province’s watchdog agency for support payments is threatening to garnish his pay to make up his supposed arrears.

Troubles Began With Phoenix Payroll System

The anonymous father of two has been paying child support for three years. Early this year, he decided to have the payments automatically deducted from his pay. All went well until the Canada Revenue Agency department where he works began using the IBM-designed Phoenix payroll system. Since then, the money stopped reaching his ex-wife, and the province’s Family Responsibility Office (FRO) has come knocking.

The father only became aware of the problem when the FRO copied him on a letter sent to his employer, stating a $2080 shortfall and threatening to garnish almost half his pay to recover the amount.

"They take it off my pay, so I don't understand how I could be in arrears," he said.

Now, more reports are surfacing about public sector employees caught in the payroll quagmire involving Phoenix – hundreds with missing pay cheques, tens of thousands with unpaid supplementary pay, and some even overpaid.

A federal spokesman says the government is looking into the Phoenix problem. Meanwhile, his ex-spouse is aware of the problem. But no one – including the FRO – knows where the electronically siphoned funds have ended up, which leaves the children still out of pocket.

Missing payments?

Want to vary a court order?

Questions about child support?

Call us up.

Our lawyers can help.

No Comments

Leave a comment
Comment Information

shameless self promotion

  • Ross Firm Golf Tourney In Support of Huron Women’s Shelter a Swinging Success

    On behalf of the Huron Women’s Shelter and The Ross Firm P.C., we say “THANK YOU” to our many Sponsors and Donators for their outpouring of generosity and support for the annual Take a Swing Against Violence Golf Tournament held at Goderich Sunset Golf Club.

    Read More

  • Who needs a Will? You do!

    Our guests can explain why. Are you single and renting? A new Family? Or Homeowner? Enjoying your Golden Years? We all need a Will and our guest speakers will show you the why and the way.

    Read More

  • Take a Swing Against Violence

    On June 21, 2017, the Huron Women’s Shelter Second Stage Housing and Counselling Services, Board of Directors and The Ross Firm will be hosting the Taking a Swing Against Violence golf tournament at the Goderich Sunset Golf Course.

    Read More

  • Rocco & Vinnie do Advertising

    For your viewing pleasure our latest installment of Rocco & Vinnie Law Videos. This one plumbs the depths of the recent review of the Advertising Rules. Part cautionary tale, part musical, all Rocco & Vinnie.

    Read More

View All

Send Us An Email. Talk To Us. We Can Help.

To schedule a consultation with one of our experienced lawyers, contact The Ross Firm online or give us a call toll free at 888-567-4917.

Contact Us

Goderich Office
144 Courthouse Square
Suite 100
Goderich, ON N7A 1M9

Toll Free: 888-567-4917
Fax: 519-524-8438
Map & Directions

Stratford Office
1 Ontario Street
2nd Floor
Stratford, ON N5A 3G7

Toll Free: 888-567-4917
Fax: 519-814-5533
Map & Directions

Kincardine Office
943 Queen Street
Kincardine, ON N2Z 2Y8

Phone: 226-396-5532
Fax: 226-396-5533
Map & Directions